Return Policy
Return Window
We offer a 30-day return window from the date of delivery. Products must be in their original condition with all packaging, tags, and accessories intact to be eligible for return.
Eligibility for Returns
Products are eligible for return if they meet the following conditions:
- Received within 30 days of delivery
- Unused and in original condition
- Original packaging and tags intact
- All accessories and documentation included
- Not damaged due to misuse or negligence
Items Not Eligible for Return
The following items cannot be returned:
- Customized or personalized products
- Items showing signs of use or wear
- Products damaged by customer negligence
- Items returned after 30 days
- Products without original packaging
Return Process
To initiate a return, please follow these steps:
- Contact us via WhatsApp or email with your order number and reason for return
- We will provide you with return authorization and shipping instructions
- Pack the item securely with all original materials
- Ship the item to our address (details will be provided)
- We will inspect the item upon receipt and process your refund
Refund Processing
Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to your original payment method. Return shipping costs are the customer's responsibility unless the return is due to our error or defective product.
Defective Products
If you receive a defective product, we will arrange a replacement or full refund at no cost to you. Please provide clear photographs of the defect and contact us within 48 hours of delivery.
Contact Us
For return inquiries, please contact us via WhatsApp at +923229447730 or email us at info@shaharyartraders.com.